Retargeting campaign multiplies customer LTV

The Challenge

This specialty insurer wanted to optimize a generic retention program that was targeting past customers on a one-size-fits all basis.

How We Helped

SeQuel launched a CRM strategy that segmented past customers based on customer RFM (recency, frequency, monetary) data. The communication timing, frequency and creative was then tested to optimize the program across customer segments to triple the insurer’s annual policies. In addition to the RFM campaign, SeQuel also built a nimble weekly mailing to retarget prospects who phoned the call center to receive a quote, but did not convert. The non-converter campaign now delivers the highest ROI of the insurer’s direct mail campaigns, generating $1.9M a year in top-line revenue.