Direct Marketing Frequently Asked Questions

The right direct response partner builds a solid foundation for an attributable, performing, and scalable program. Use this free checklist to guide your conversations throughout the interview process and help you identify the perfect match for your brand and growth goals.

Not every business benefits from direct mail, but direct mail is the most effective way for many businesses to acquire significant amounts of new customers.

The best way to measure the effectiveness of direct mail is by testing it. But there are some common tell-tale factors, many of which come down to your product/service, revenue model, lifetime value, and customer acquisition costs (current and tolerance).

Direct mail is more successful now than ever. It is still the leading way for many companies to grow their customer base, both in terms of volume and cost-effectiveness. Direct mail continues to be a viable option because of the rich amount of personal data available that far exceeds and is much more exact than what's available for online users. Additionally, direct mail can reach virtually everyone whereas no other single channel has complete audience penetration.

The number of sales you experience will vary based on your industry, your target audience, your customer acquisition tolerance, and your appetite. While no two campaigns are the same, it's common for our clients to see thousands of new customers from each direct mail campaign. We've seen several clients gain over 100,000 new clients in a single year from direct mail! A good rule of thumb is that mail can drive 25-40% of all new customer acquisitions for your business.

Solo mail lets you get your message into the hands of the right prospects — and makes sure they focus on your offer. With shared mail, a good chunk of your mail will go to people who aren't your best prospect, and your offer will often get lost in a sea of other deals. With shared mail, you're paying to compete with others. With solo mail, you're setting yourself apart.

By using smart testing methods and attacking it in phases, you can launch your first direct mail campaign at a low cost and with high probability of success. And you'll be setting yourself up for a lot more success in the future by collecting the right insights up front.

If you're looking to grow, and perhaps are seeing the ceiling of your other channels on the horizon, then now is the best time to test direct mail.

A/B testing might seem simple and inexpensive, and it is, but any given A/B test has only a 15% chance of beating the control. Therefore, it takes months or even years to find minor improvements. As a result, A/B testing ends up being a very expensive and slow way of finding a winner.

Our FaQtor Test™ combines the best of A/B and multivariate testing with none of the downsides. By using fractional factorial design, we create a test matrix based on a strategic sample of list/offer/creative combinations. We then test these combinations at sample volumes so we can measure which variables have the biggest relative impact on campaign performance. We're then able to predict how every combination would fare in a full-scale multivariate test. This allows you to see winning results of combinations you didn't test and avoid testing a bunch of losers. In other words, it saves you a lot of money and delivers much faster results.

With SOC-2 Certification, we can ensure every campaign will stand up to data security requirements and appropriate usage standards.

Direct mail provides an unmatched level of scalability, with the ability to tap into highly targeted and significantly sized populations of consumers who are likely to buy. It is common for direct mail to become responsible for 25-40% of all new customer acquisitions in just 12-18 months from the first mail test.

Yes. We are well-versed in all marketing channels and can bring seamless continuity to your campaigns through our SeQuel Surround™ methodology.

We look at myriad factors to determine the performance of direct mail campaigns. On the one hand, we track directly attributable results like promo codes, custom URLs, or telephone numbers. But those methods only tell a fraction of the story, so we also always perform a “matchback” process to determine which customers match to our mail files within an appropriate sales window. The reality is likely somewhere in between, so the more metrics the better to help determine the appropriate attribution for direct mail within the marketing mix.

Our proprietary analytics platform, sQoreBoard, puts this campaign performance information at our fingertips so we can quickly optimize our approach between mail drops. 

If we’re launching a campaign from scratch with a first time mailer, we’ll need to build models and new creative, both of which take several weeks to do well. Depending on the size/complexity of the test, you can expect 8-10 weeks from approval to mail drop. Based on our experience, this is the optimal window to set you up for long term success. Cutting corners just to move a few weeks faster usually leads to a short-term failure.

Direct mail is an expensive channel from a cost-per-piece standpoint. Data, Paper, Ink, and Postage are legitimate tangible expenses. However, from a cost-per-acquisition / ROI standpoint, direct mail can be a workhorse. Especially if you’re leaning on it for scale, too. When utilizing the right testing strategies, direct mail doesn’t have to break your budget. Our clients value direct mail, see results quickly and experience exponential growth that far outweigh mail's investment.

Yes! As industry leaders across direct marketing channels, SeQuel Response can handle every aspect of your digital marketing campaigns and online prospecting. Our direct response expertise, proven creative excellence, and best-in-class methodologies separate us from traditional digital agencies -- giving you the competitive edge to scale your business, even if you're not mailing.

SeQuel provides a complete suite of direct response digital marketing strategies. We focus on paid search, paid social, programmatic display prospecting/retargeting, and conversion rate optimization. We're not an SEO or link-building agency. We provide digital marketing services with proven ROI and direct results.

If your digital and mail campaigns aren't integrated, then you’re leaving customers on the table. By integrating digital and mail, you’ll realize a higher response rate and create a more consistent conversation with your prospective customers.

If you feel like you've been burned before, then we can show you why it didn't work and walk you through the strategies that will. When it comes to Google and Facebook advertising, it's not about whether or not it can work for you. It's about how to make it work for you. A lot of times, that just means choosing the right agency. If you give us a chance, we're confident that you'll make money and acquire new customers through Google and Facebook. In fact, we’re happy to audit your current or past campaigns to show you where the opportunities are.

We're the first to admit that digital is the future. Everyone uses some form of digital. But mail is never going away, and the personal data available on individuals based on their address is much greater and more exact than the predicted data that's available for online users. As the world continues to change, digital and mail will always have their places. Having them work together is the best way to achieve success.